Make sure the code you received applies to the product you're trying to by, and that the promotion hasn't ended yet. If everything checks out, reach out to us at firstname.lastname@example.org and we'll look into it for you.
Of course! Reach out to us via the chat button or at email@example.com and our team will happily answer any questions you have.
You can make changes to your order (name, delivery address, etc.) up to 6 hours after checkout. Please reach out at firstname.lastname@example.org to request you change.
All orders are billed in GBP (£). Note that if your account is in a different currency, your bank or credit card provider may charge a small processing or currency exchange fee.
Unfortunately, discounts and coupon codes can only be applied to upcoming (future) orders.
We're happy to help you upgrade your shippipng method for faster delivery. Please send us an email at email@example.com with your order info and we'll sort it out for you.
All products are shipped from London. Up until now, none of our international customers were asked to pay customs or duty fees for their orders. However, please check your local regulations as they vary from country to country. If in doubt, reach out to us at firstname.lastname@example.org and we'll do our best to help.
UK orders are shipped using Royal Mail 2nd Class, and international orders are shipping using Royal Mail International Economy. If you need your order quickly and want to uprade to Express Shipping, please reach out at email@example.com.
Yes! We ship worldwide. All you have to do is enter your address as you check out. We'll ship the products discreetly as usual, straight to you!
Pleasure boxes are shipped on the end of each month, and all other products are shipped within 3 days of purchase. Delivery times vary based on your location, but feel free to reach out at firstname.lastname@example.org for an accurate ETA if you're in a time crunch.
You can order our products to anywhere in the world! Simply enter your address as you check out.
All OhVenus products and boxes are shipped in plain, discreet packaging, so you'll be the first to see your new ohhh-some toys and treats.
Your tracking number is sent to you by our delivery team, as soon as your order is shipped. Customers ordering the First Timer Pleasure Box to the UK will get the box via an untracked service. If you ordered any of our other products but don't have the tracking, get in touch at email@example.com and we'll sort it out for you.
We're sorry that happened! We do the best we can to make sure products arrive to you ready for pleasure. In the rare case this doesn't happen, we'll replace your item at no cost. Please contact us at firstname.lastname@example.org to receive return instructions.
Due to health and safety regulations, we're unable to accept returns for any opened or used products and sex toys. This includes any bulk items and pleasure boxes. However, you may still return toys in their original packaging with the shrink wrap intact. Please contact us at email@example.com to receive return instructions. Note you will be responsible for any return shipping costs.
Absolutely! Include it in the 'notes' section as you check out, and we'll add it to your delivery.
We don't have gift wrap options at the moment. However, we'll be happy to include any notes added as you check out. If you have any other special requests, please reach out at firstname.lastname@example.org and we'll do our very best to accommodatethem.
Absolutely! You're awesome and that's a fantastic gift. Simply enter the giftee's name and shipping address as you check out. Feel free to add any notes you want, too! We'd be happy to include them for you.
Store them in a cool place and clean them with warm water and gentle soap. Make sure you keep running water out of any charging ports and don't fully submerge toys in water unless explicitly allowed. Avoid using alcohol-based cleaners or silicone-based lubricants as those may damage your toys.
Store your vibrators and other sex toys in a cool, dark place. Make sure each toy is individually wrapped, as the silicone in sex toys tends to melt when pressed to other silicone items for long periods of time.
Vibrators and other sex toys can be cleaned with warm water and gentle soap or a toy cleaner. Please avoid using alcohol-based products on your vibrators as that may damage the silicone.
We're always happy to discuss new collab and review offers. Reach out to us at email@example.com with your media kit and info and we'll be in touch!
Sure! We're super excited. Pop by our affiliate page to get all the deets and join the squad.